FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you'll find answers to some of the most common questions about shopping with us. If you don't find the information you're looking for, please don't hesitate to contact us.

Ordering

How do I place an order? Placing an order is easy! Browse our collection, add your favorite items to your cart, and follow the checkout process. You'll receive a confirmation email once your order is placed.

Can I change or cancel my order? Yes, you can change or cancel your order within 12-24 hours of placing it. Please contact our customer service team at store@summit3pl.com  as soon as possible.

Shipping & Delivery

What are your shipping options? We offer shipping through USPS along with free pickup options at our three locations - Mayfaire, Midtown, or Monkey Junction. If USPS was selected, tracking information will be emailed to you. 

Payment

What payment methods do you accept? We accept major credit cards. All transactions are securely processed.

Is my payment information secure? Yes, we use advanced encryption technology to ensure your payment information is safe and secure.

Account Information

Do I need an account to place an order? No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and access special promotions.

How do I create an account? Creating an account is easy! Click on the person icon at the top of our website and fill out the required information. You'll be able to start enjoying the benefits of your account immediately.

Customer Support

How can I contact customer support? Our customer support team is here to help! You can reach us by email at store@summit3pl.com